How much is the shipping fee and what courier do you use?
We use J&T Express for our shipping. Our standard shipping rate nationwide is ₱120.
We use PHLPost registered mail for most addresses abroad. All Singapore orders will be shipped via non-registered mail.
Shipping costs will be calculated upon checkout.
International customers are responsible for paying all applicable taxes and duty charges.
How long will my order take to arrive?
Metro Manila orders take 2-5 business days and provincial orders take 3-7 days to arrive AFTER shipment.
Note: Our cut-off time for shipments is at 12pm. Payments received after that will be shipped the next shipping day. We ship Mondays, Wednesdays, and Fridays.
For international orders, due to country-specific customs processes, please allow 14-28 days for international delivery.
Note: These are the estimated times of arrival and some factors that are out of our control may affect the delivery time.
How do I know when my order has been shipped?
Once your order has been shipped, you will receive an email with a tracking number to track your package.
We ship orders Mondays, Wednesdays, and Fridays. No shipping on holidays.
How do I track my order?
You will be provided a shipment confirmation via email with a tracking number and the instructions on how to track your order.
Please note that all Singapore orders will be shipped via non-registered mail so we cannot provide a tracking number.
Can I cancel an order once placed?
You can cancel your order as long as it hasn't been shipped. Once your order has been shipped, we cannot cancel it anymore unless there's a valid reason for the cancellation (lost/damaged package, package took too long to arrive). Once cancellation is approved, we will refund the order after the package is returned to us.
For PH orders, our courier attempts a second delivery if nobody was available to receive the package on the first attempt or if they cannot locate the address. Please make sure to answer any calls/messages from the delivery person to avoid any delays.
Do you do Cash on Delivery?
Not now, sorry.
Do you do meet-ups?
If you're ordering 100 pieces or more, we can arrange a meet-up near Marikina, Ortigas or Cubao. Please message us on Facebook to arrange your order. (Unavailable during the pandemic).
Can I ship my order to someone else?
Yes, please provide the correct Shipping address at checkout. You will be provided a shipment confirmation via email with a tracking code.
What payment methods do you accept?
We accept the following options:
- Credit/Debit card via Paypal
- Bank transfer to BPI or BDO
- Palawan Express or Cebuana money transfer
Where can I send proof of my payment?
Please send us a photo of the deposit slip or screenshot of mobile transfer, at email@example.com with your order number as the subject.
Until when can I pay for my order?
You can pay within 1 day after you place an order. Your order will be cancelled if we don't receive proof of payment within 1 day.
Can I make changes to my online order?
No, sorry! Once an order is placed, we can't make changes anymore. Please check your order details before submitting.
RETURNS AND WARRANTY
What is your return policy?
If the product you receive doesn't perform to your standards of quality, we'll replace your item within 7 days upon receiving your order. Send us an email at firstname.lastname@example.org.
The item that you received must be shipped back to us.
All sale merchandise is final sale.
How do I care for my garments?
All headwear products can be machine or hand washed.
COMPANY BACKGROUND & GENERAL INFORMATION
Where can I find your products?
You can order online at bergelproject.com or you can visit one of our partner stores: bergelproject.com/pages/partner-stores
I have a question about a product, how can I reach you?
Please email email@example.com or message us on Facebook for any questions regarding our product.
Why is the company called Bergel?
The name Bergel is a combination of the founders' names. It was meant to be a wordplay for "Berge", the German word for mountains.
What does the Bergel logo represent?
Using the wonderful symmetry of the founders' initials (BGPL), the Bergel logo is meant to represent a mountain; the setting which evokes our passion for the outdoors, travel, and adventure.